Frequently Asked Questions
Last updated on August 5, 2022.
Casino & Dining
Shuttle bus options are not available at Casino Ajax. We look forward to launching them in the future. Currently, the closest public transit options would be Go Train service on Lakeshore West (Ajax Station) and connecting with Durham Transit (Bus 917) or Go Bus service along Highway 2 (Church St Stop).
GREAT CANADIAN REWARDS LAUNCH
Great Canadian Rewards will launch at all 12 Ontario Great Canadian Entertainment properties on August 3, 2022.
Great Canadian Rewards is available at all 12 Ontario Great Canadian Entertainment properties:
Elements: Casino Brantford, Casino Flamboro, Casino Grand River, Casino Mohawk.
One Toronto Gaming: Casino Ajax, Casino Woodbine, Great Blue Heron Casino, Pickering Casino Resort.
Shorelines: Casino Belleville, Casino Peterborough, Casino Thousand Islands, Slots at Kawartha Downs.
Existing loyalty members (AXIS, Elements, One Rewards) will automatically transfer to the Great Canadian Rewards system on August 3, 2022. AXIS and Elements Rewards members must get their new Great Canadian Rewards card printed beginning August 3,2022. One Rewards members may continue to use their One Rewards card after August 3, 2022 but it will be considered a Great Canadian Rewards card when rating play.
Values from current loyalty program balances will be transferred over to your new Great Canadian Rewards account. For example, if you have $5.00 balance in Reward Points in your current account then you will have a $5.00 balance of Reward Points in your new Great Canadian Rewards account. Balance transfers will begin on August 4, 2022.
When members transfer to the Great Canadian Rewards (GCR) program, they will be placed in the Tier Level that matches their current Tier Level in the previous loyalty program:
AXIS Rewards: Blue→ Club (GCR), Silver→ Preferred (GCR), Gold→ Premium (GCR), Privé→ Summit (GCR).
One Rewards: Ruby→ Club (GCR), Silver→ Preferred (GCR), Gold→ Premium (GCR), Privé→ Summit (GCR).
Elements Rewards: Red→ Club (GCR), Blue→ Preferred (GCR), Gold→ Premium or Summit based on current Tier points.
Members with an AXIS or Elements Rewards card will receive a new Great Canadian Rewards number. One Rewards members will have their account number transfer to Great Canadian Rewards.
No. Your current loyalty account PIN will transfer and remain the same.
No. You will be issued a new loyalty account number and all AXIS and Elements rewards accounts will no longer be active as of August 3, 2022.
Beginning August 3, 2022 all new enrollments will be in the Great Canadian Rewards program. One Rewards, Elements Rewards and AXIS Rewards will all be decommissioned.
No. On August 3, 2022 as we prepare our systems to transition, you may experience a brief period where your slots and/or table games play may not be rated.
You can visit our website at www.greatcanadian.com/gcrewards
REWARD CURRENCIES & BENEFITS
Tier Credits are earned through rated play on Slot Machines, eTables, and live Table Games, excluding the use of Promo Play & Promotional Offers. Tier Credits are accumulated across all Great Canadian Entertainment Sites in Ontario and determine a member’s Great Canadian Rewards Tier Level.
Tier Credits earned during a Tier Period determines a member’s Tier Level. At the end of each Tier Period, credits revert to 0 but you will maintain the Tier Level earned. Great Canadian Rewards has two (2) Tier Periods:
Tier Period 1: April 1 – September 30.
Tier Period 2: October 1 – March 31.
Club→ 0 – 499 Tier Credits Required*
Preferred→ 500 – 2,499 Tier Credits Required*
Premium→ 2,500 – 14,999 Tier Credits Required*
Summit→ 15,000+ Tier Credits Required*
*Beginning October 1, 2022.
Rewards Points are earned through rated play on Slot Machines and eTables. Reward Points are not earned on bets made with free play credits or free bet offers. Rewards Points are earned and redeemable across all Great Canadian Entertainment Sites in Ontario. Rewards Points can be redeemed for free play credits on slot machines only. 100 Reward Points = $1.00 in Free Play Credits.
Comp Dollars are earned through rated play on Slot Machines, eTables, and live Table Games. Comp Dollars are not earned on bets made with free play credits or free bet offers. Comp Dollars are accumulated across all Great Canadian Entertainment Sites in Ontario and hold a maximum bank of $10,000. Comp Dollars can be redeemed at Restaurants, Valet, Hotel, Spa, Entertainment and more.
Rewards Points and Comp Dollars do not expire unless there has been no rated slot and/or table games activity on the account in the previous 180 days.
Please visit the Rewards Desk at each of the 12 Great Canadian Entertainment properties in Ontario or visit our website at www.greatcanadian.com/gcrewards for a list of benefits and amenities at each site.
All promotional offers will indicate the Great Canadian Entertainment properties in which they can be redeemed. Offers may be available across all 12 Ontario Great Canadian Entertainment properties, refer to the Terms and Conditions provided for each offer.
The new cardless rewards feature allows members to enter their member account number and PIN directly at a slot machine to start earning and redeeming rewards without inserting a physical rewards card.
Members will select the “Touch Here to Sign in Without a Card” icon on the Slot Machine and enter your member account number and PIN. When finished, select “End Session” to end your play session.
Up to 3 rated sessions open at one time.
No, you must access an express kiosk with a physical rewards card.