Frequently Asked Questions

Last updated on January 4, 2022.

Q: Will you honour my “3 Weeks, 3 Offers for You” coupons?
Effective January 5, 2022, all free play/gift coupons are considered paused. When our One Toronto Gaming sites reopen, your free play/gift coupons will become available again with new redemption dates in place.

Q: Will you honour my printed comp?
Yes. Please bring your printed complimentary voucher to our Guest Services team before redeeming.

Q: Will I still qualify for offers by mail and email?
All One Toronto Gaming mailed, and emailed offers are based on a specific eligibility criterion over a period of time. After re-opening, the eligibility criteria for offers will not include the period the casino was closed.

Q: Will you reschedule VIP events?
Upon reopening, please visit your Casino Host for more details about VIP events and promotions.

Q: Will my tier level be affected?
No. Upon the casino re-opening, you will continue at the same Tier Level.

Q: When will you re-open?
We continue to follow the direction of our regulators and the Public Health Agency. We will remain closed until it is determined we are able to resume operations. Please continue to monitor our website and social media for information.

Q: What safety measures will you take upon resuming casino operations to prevent the spread of COVID-19?
The health, safety and wellbeing of our guests and team members is of utmost importance and we will continue to follow the direction of our regulators and the Public Health Agency, taking proactive measures against COVID-19 and the flu such as frequently cleaning gaming equipment and supplies that guests interface with. Our efforts go beyond just gaming equipment to include frequently touched surfaces including counters, door handles, railings and restrooms. We will also reinforce the importance of hand hygiene with our team members and will regularly communicate to our teams about notifications and guidance from government health care agencies regarding the current COVID-19 situation.