Frequently Asked Questions

Last updated on  March 18, 2022.

Health and Safety

Following the directive from the Ontario government, we are pleased to announce that Casino Woodbine has moved to 100% capacity as of February 17, 2022. The property will eliminate additional restrictions as follows:

 Tuesday, March 1, 2022 

  • Removal of proof of vaccination status required for guests and team members.
  • Removing of barriers throughout our gaming floor.
  • Removal of Active Screening requirements for guests, passive screening will remain.
  • Removal of Active Screening requirements for team members, passive screening will remain.

Monday, March 21, 2022

  • Face coverings are no longer mandatory for entry, and may be worn based on personal preference.

The health, safety, and well-being of our guests and employees are our top priority. We have worked diligently to ensure we’re prepared to safely return to operations. This means we have collaborated with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all of our sites so that you have peace of mind when playing at our properties. 

Starting March 21, 2022, face coverings will no longer be mandatory.

Casino & Dining

We are officially reopening on January 31, 2022 at 10:00 A.M. The casino will operate 24/7 upon reopening. 

Limited food and beverage amenities will be available. Guests are allowed to safely consume food and beverage on the gaming floor. 
No, we do not accept Tito tickets from another gaming site.

Shuttle bus options are not available at Casino Ajax due to COVID-19 restrictions. We look forward to launching them in the future. Currently, the closest public transit options would be Go Train service on Lakeshore West (Ajax Station) and connecting with Durham Transit (Bus 917) or Go Bus service along Highway 2 (Church St Stop).

Promotions & Offers

Winner’s Circle Rewards has come to an end. Redeem your cashback points at Guest Services on or before March 31, 2022 before they are lost. 

Guests are encouraged to sign up for a free One Rewards membership to gain access to fabulous rewards. Begin earning points towards vacation packages, free gifts, dining rewards, free slot play and more! 

Unfortunately, promotions are not currently available. Future promotions will be based on a specific eligibility criterion over a time period and eligibility criteria for offers will not include the period the casino suspended operations. More details on promotional offers will be available on our website, on site and our social media platforms.

Effective January 5, 2022, all free play/gift coupons are considered paused. When our One Toronto Gaming sites reopen, your free play/gift coupons will become available again with new redemption dates in place.

Upon reopening, please visit your Casino Host for more details about VIP events and promotions.

Atlantis Paradise Bahamas is currently open and taking hotel reservations. Please visit their website at www.atlantisbahamas.com for up-to-date operating information.

You may reschedule your reservation provided the proposed dates are available. Please contact Atlantis Paradise Bahamas using the information provided at the time of booking.